Tutorials for Tech Support

Our approach to tutorials is straight-forward: We interview your technical support people to identify questions that new customers ask repeatedly, then construct a tutorial to address the issues.

Testament of Success

Recently, we received an e-mail from Grover Mundell, Product Manager at RealLegal (http://www.reallegal.com), requesting a tutorial for his latest product:

"One thing that the Support department asked for when I did a training session on RealLegal Publisher was a tutorial similar to the one that they use for E-Transcript Manager. They use it for first-timers and claim that it helps a lot. Apparently, you created this tutorial using Flash. Is it appropriate to create a similar tutorial for RealLegal Publisher?"

To view the tutorial Mr. Mundell is refering to, click the following link:

www.reallegal.com/techsupport/quicktour/e-transcript.html

Be sure as well to visit RealLegal's home page to learn more about their suite of products.

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